Famipix shutting down (background)

This is the text of the email that was sent to all Famipix users, including schools, in May 2018.

Dear reader,

This is an email I didn't expect to write when I started Famipix back in 2005.
Famipix's premise (and promise) is simple: privacy for families. This is something I have always taken very seriously and always will. Unfortunately, privacy for families turned out to not commercially viable, and I have decided to shut down Famipix.
On the internet, privacy stands on two legs:  policy and  technology.
Global awareness of privacy has risen dramatically since 2005. Thanks to the GDPR, EU citizens will be better protected from potentially malicious services. This is a good development that will benefit all consumers, EU or not.
Technology and its engineering underpinnings are also evolving at an ever increasing pace. These days, many great apps are free and/or included with your new computer or smartphone, supported by large engineering teams at Google or Apple.
Even though Famipix has users in more than 100 countries, the amount of paying users is unfortunately so small that it is no longer economically viable to maintain Famipix to the security standard which we require in the future.

In the past months, I have spoken with several companies about transferring Famipix to them. But, rather than sell Famipix to a company and give control over your photos and data to a new party, I have decided to gracefully shut down Famipix.
The "Golden Rule" states "Do to others what you want them to do to you."
I will therefor sunset Famipix in a way that I would like to see myself, and make it very easy for you to copy your entire Famipix account to your Dropbox and/or Google Drive account (or you can download your albums one by one, as you have always been able to do).
Please find the timeline, instructions and alternative suggestions below.
I apologize for the inconvenience that this causes, but security and privacy must prevail.
Yours sincerely,

Nathan
Founder of Famipix

Timeline

  • From immediately until 31 August 2018:
    • it will no longer be possible to add new contacts, albums and photos/videos to albums
    • it will no longer be possible to organize your contacts
    • it will no longer be possible to send invitations to view albums
    • the inbox functionality is shut down
    • it will no longer be possible to buy/upgrade subscriptions
    • you will be able to export your albums, contacts and comments
  • From 1 September 2018, Famipix (and any content that you have added to Famipix) will no longer be available

Exporting your content

Please see our help article on exporting your content.

Alternatives for sharing your photos

There are many photo sharing sites out there, but I cannot wholeheartedly recommend any single platform at this time (otherwise, I would have transferred Famipix to this service). 

The closest thing that I can recommend is Google Photos. And thanks to the possibility to export your Famipix albums to Google Drive, you can easily recreate your Famipix albums inside Google Photos after your export.

1. Sign up for a Google Drive account
Keep your folders and photos well organized, and create shareable folders for each event. First 15 GB are free.

2. Export your Famipix albums to your Google Drive
See the help link above.
3. Link Google Photos to your Google Drive
This is included in your Google Drive subscription. Good iOS and Android apps.
4. Create and share albums in Google Photos using the albums in Google Drive

Refund of paid memberships

  • If you have a paid Famipix subscription, you can request a refund until 31 July 2018. Refund requests after this date will not be honored.
  • Refunds will be made pro-rata, assuming an end date of 1 June 2018.
  • Refunds will be processed in the last week of August 2018.
  • Refunds less than €1 will not be issued, the aggregate proceeds of these will be donated to a charity.
  • Request a Famipix refund

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